Upcoming Holiday in Singapore
Labour Day on Monday, 1 May 2017
Vesak Day on Wednesday, 10 May 2017
Our office will re-open on Tuesday, 2 May 2017 & Thursday, 11 May 2017 to serve you respectively.
Thank you for your understanding!
**Samples collected on 28 April 2017 (Friday) will be processed on the same day & results will be released on 2 May 2017(Tuesday).**
**Samples collected on 9 May 2017 (Tuesday) will be processed on the same day & results will be released on 11 May 2017(Thursday).**
Upcoming Holiday in Malaysia
Installation of New King on Monday, 24 April 2017
Our office will re-open on Tuesday, 25 April 2017 to serve you.
We are anticipating a slight delay in the processing of orders during these period of time.
Please send in your samples earlier for us to process.
Do be assured that we will do everything possible to minimize any potential delay.
Thank you for your understanding and happy holiday!
No results on Saturday (For Singapore Only)
Please be informed with effect from 1st Feb 2017, results for samples collected on Friday will be released on Monday.
SMS Alert Feature
We are launching a new feature on 1oo for our local customers in Singapore and Malaysia. Sign up to receive SMS Alerts when your DNA sequencing results are ready for download. We are offering this service at no additional charge (only your existing telco charges need apply).
For more details on this new feature, do not hesitate to contact our Customer Care team or any of our friendly Product Specialists today.
Ordering of 1st BASE Biochemicals, Buffers and Reagents
From 1st October 2013, customers from Singapore can order 1st BASE Biochemicals, Buffers and Reagents using our online ordering system.
For customers in Malaysia, please contact our distributor, Axon Scientific Sdn Bhd at firstname.lastname@example.org for your orders of 1st BASE Biochemicals, Buffers and Reagents.
Do not hesitate to contact our Customer Care team for any clarifications.
DNA Sequencing Results Available on 1oo
We are pleased to announce that from 1 July 2011, DNA Sequencing results will be available online for customers who have existing account with 1oo. With this added feature, you can download results anytime at your convenience without accessing a separate web link.
To retrieve the required DNA sequencing results, just follow these steps:
Step 1: Login to 1oo
Step 2: Under DNA Sequencing on the main menu, click "Download Results"
Step 3: Save the files separately in a storage device (e.g. Hardrive/USB Thumb Drive/CD)
Not a 1oo user yet? Register for an account today! Place your orders online and accumulate reward points for redemption of attractive gifts on 1oo Rewards gallery.